Shipping policy

ORDER PROCESSING

THINKURS products are made to order and are produced and fulfilled through our fulfillment partners.

After you place an order, your order is sent for processing and production before it is shipped.

Processing times can vary depending on the product, order volume, and other operational factors.

SHIPPING TIMES

Shipping and delivery times vary depending on your location, the product ordered, and the shipping method available at checkout.

Estimated delivery information, where available, will be shown during the checkout process.

Delivery estimates are not guaranteed and may be affected by production delays, carrier delays, customs processing, weather, or other circumstances outside our control.

SHIPPING COSTS

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, products in your order, and shipping method selected.

ORDER TRACKING

Once your order has shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for tracking information to become active after your order has been shipped.

DELIVERY DELAYS

While we work with our fulfillment and shipping partners to deliver your order as efficiently as possible, delays may occasionally occur.

THINKURS is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect delivery information, or other circumstances outside our reasonable control.

CUSTOMS, DUTIES, AND TAXES

Depending on your delivery destination, your order may be subject to customs duties, import taxes, local taxes, or other charges.

Any such charges, where applicable, may be the responsibility of the customer unless otherwise required by applicable law.

THINKURS does not control customs processing times or fees charged by local authorities.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping information is accurate and complete before placing your order.

If an incorrect or incomplete address is provided, we may not be able to change the shipping destination after the order has entered production or shipping.

Additional costs resulting from an incorrect shipping address may be the responsibility of the customer where permitted by applicable law and the policies of our fulfillment partner.

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or contains an incorrect product, please contact us as soon as possible.

What to Include

Please contact us with:

  • Your order number
  • Clear photographs of the product
  • Photographs showing the issue
  • A brief description of the problem

We will review the issue and, where applicable, work with our fulfillment partner to determine an appropriate resolution.

For complete information about eligible refunds and order issues, please review our [Refund Policy].

RETURNS AND REFUNDS

Because THINKURS products may be made to order, returns and exchanges are generally not accepted for reasons such as incorrect size selection, incorrect color selection, change of mind, or no longer wanting the product.

For complete details, please review our [Refund Policy].

QUESTIONS ABOUT SHIPPING

If you have questions about your order or shipping, please contact us at:

Email: thinkursofficial@gmail.com

You can also visit our [Contact page] for additional ways to reach THINKURS.